Items are only eligible for exchanges or store credit.
If an order was made by mistake, the store can be emailed at firstname.lastname@example.org, and asked to cancel. If the item has not been processed and packaged yet, you are eligible for a return less our fee from your payment form (this varies from 3-6% give or take depending on checkout method used).
We have a 30 day return policy. If 30 days have passed since you received your order you may no longer return it.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, such as underwear, pacifiers or headbands/bows, and other items as well.
Additional non-returnable items:
Pre-orders / Pre-sales
Any item that has been personalized
Some health and personal care items
To complete your return, we require a receipt or proof of purchase with an order number.
Return Credit (if applicable - read reasons above)
Once your return is received and inspected, we will approve or reject your return item based on condition and other criteria.
If you are approved, then your credit will be processed within a certain amount of days, or we will ship your exchange item. Shipping will be charged on exchanges as the item was shipped once already. To avoid a new shipping charge, customer has to spend $50 in new product.
Sale items (if applicable)
Only regular priced items may be returned, unfortunately sale items cannot be returned.
If you need to exchange an item send an email to email@example.com
To return your product, you should contact firstname.lastname@example.org for the most up to date return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you would like us to send you a label, the cost of return shipping will be deducted from your credit. Original ship costs from us to you will also be deducted from your credit.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We recommend using a tracked shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.